Call Operations

When you answer a call, the Customer Details group provides you with buttons that allow you to perform various call operations, as described in the following table:

Button	Button Name	Description
	Mute	Mutes the call on your side.
	Hold	Puts the call on hold.
	Transfer	Transfers the call to another destination.
	Consult	Puts the caller on-hold and connects you with a Supervisor for consultation. When consulting, there is an option to use a keypad.
	Hang-Up	Ends the call.
	Transfer & Hang-Up	If you choose to consult with a Supervisor, clicking this button transfers the customer to the Supervisor and disconnects your call with the customer. After selecting this option, a drop-down menu appears listing wrap-up options for you to select.